It’s totally normal to have a few questions before going ahead with any purchases, below are a few of our frequently asked questions which might help.
If you don’t see what you’re looking for below, you can just drop us a line via our CONTACT page.
Where are you based?
Are you open all year?
Can I order a sample?
How many invitations should I order?
I have received the proof but would like to make some changes. What should I do?
What should I check on my proofs?
It’s essential that you check your proofs very carefully considering the following:
1. Dates, names, addresses, email and telephone numbers are correct where applicable.
2. Is the address spelt out in full?
3. Are the spelling and punctuation correct?
4. Are the colours correct?
5. Have you received proofs of all the items you’ve ordered? For example, belly bands.
Personalised orders may not be cancelled or reprinted once final proofs have been approved. Upon final approval of your personalised order, KR Creatives cannot accept returns due to any and all errors (such as misspelt words etc.) or requested changes to layout and colour. By approving your final proof, you accept responsibility for the information, layout, colours and size as shown. If errors are discovered after proof approval, we will be required to charge for reprints.
I have approved my proof. How long will it take to receive my order?
When should I order my ‘on the day’ items (menus, table plans, place cards, etc.)?
I’ve made a mistake with my order. What should I do?
I need my invitations in a language other than English – is this possible?
Once items have been printed, what is your returns policy?
What kind of paper are the invites printed on?
All non-foiled invites will be printed on high-quality 300gsm textured gesso paper. Any foiled invites will be printed onto high-quality 300gsm silk paper.