It’s totally normal to have a few questions before going ahead with any purchases, below are a few of our frequently asked questions which might help. 

If you don’t see what you’re looking for below, you can just drop us a line via our CONTACT page.

Where are you based?
I am now based in Surrey but cover the Yorkshire region as well.
Are you open all year?
Yes, apart from Christmas time. Feel free to ring or message at any time. I am here to help.
Can I order a sample?
Yes. Please drop me an email (krcreatives@hotmail.com) or fill in my contact page.
How many invitations should I order?
A good rule of thumb is one per household (not one per guest) plus a few spare invitations in case you need to invite a few last minute guests.
I have received the proof but would like to make some changes. What should I do?
Please don’t worry about making amends, that’s what the proofing process is all about. I would much rather amend and your invites are perfect. Send us an email detailing the amends, bullet-pointed if possible, and all in one email (it’s much easier to not miss anything) and I will return updated proofs to you within 3 working days.
What should I check on my proofs?

It’s essential that you check your proofs very carefully considering the following:

1. Dates, names, addresses, email and telephone numbers are correct where applicable.
2. Is the address spelt out in full?
3. Are the spelling and punctuation correct?
4. Are the colours correct?
5. Have you received proofs of all the items you’ve ordered? For example, belly bands.

Personalised orders may not be cancelled or reprinted once final proofs have been approved. Upon final approval of your personalised order, KR Creatives cannot accept returns due to any and all errors (such as misspelt words etc.) or requested changes to layout and colour. By approving your final proof, you accept responsibility for the information, layout, colours and size as shown. If errors are discovered after proof approval, we will be required to charge for reprints.

I have approved my proof. How long will it take to receive my order?
Please allow 2-3 weeks between signing off your proofs for print and dispatch. Your order may be sent earlier than the estimated dispatch date but this depends on the quantities, amount of hand finishing and current lead times. I will keep you updated with the process of your order.
When should I order my ‘on the day’ items (menus, table plans, place cards, etc.)?
The turnaround time for ‘on the day items’ is approximately 3 weeks to include design, proofing, amendments, printing, hand finishing and transit. I would start thinking about your ‘on the day’ stationery as soon as you get all your RSVPs back.
I’ve made a mistake with my order. What should I do?
If you have made a mistake when ordering, please contact us as soon as possible by email to krcreatives@hotmail.com
I need my invitations in a language other than English – is this possible?
Yes this is no problem. Please note you will be responsible for all translations.
Once items have been printed, what is your returns policy?
We cannot accept returns as our products are personalised for you.
What kind of paper are the invites printed on?

All non-foiled invites will be printed on high-quality 300gsm textured gesso paper. Any foiled invites will be printed onto high-quality 300gsm silk paper.

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